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  How to
find what you want to buy
If you already know what you
want to buy, the easiest way to find it is to type its name into
the search box at the top left of all pages on the
site.
Alternatively, you can use the
main product categories (Books, Bibles, Music, Video/DVD, Software
or Gifts) or the “Search by Interests” section down the
left hand side of each page to access the different product ranges
of interest.
To get more information about a
product, click on the product image or name to see its product
information page.
Add it
to Your Basket
The Shopping Basket is where you
store items you intend to buy. You can always delete items from the
Shopping Basket or save them for later if you change your mind.
When you find what you want simply click the "Add to Basket"
button.
To see the contents of Your
Basket at any time click the icon at the top right of any
page:
Sign
in
To sign in, click the 'Login'
option at the top of the page. From here you will be taken to the
'sign in' page where you will be able to enter your email address
and password to enter your account. If you haven't logged in before
and are setting up a new account please click the 'Register'
option at the top of the page. From here please follow the
instructions to create an account.
Method
of payment
We accept Visa, Delta, Visa
Electron, MasterCard, Eurocard Switch, Maestro, cheques or postal
orders (denominated in Pounds Sterling) as payment. All orders must
be prepaid. If you're paying with a credit or debit card, enter the
number without spaces or dashes.
When you are ready click "Place your
order"
We hope that you find the following information helpful.
However, if you do have a question or concern that isn't directly
addressed by the following FAQs or the Customer Services section,
please don't hesitate to contact us for more information.
Click here for contact information.
WesleyOwen.com will send you an email to acknowledge
receipt of your order and notify you of your order number. Please
keep this order number in a safe place - just in case you need to
check its status or make a return via Customer
Services.
Your order will be integrated into our existing automated
sales order process system and despatched from our warehouse in
Carlisle. Once your order has been invoiced, you will receive a
second email to advise that the order is en route. If an item is
unavailable, you will be advised in this email.
Although every effort is made to
ensure that products are available, all offers are subject to
availability. Prices are correct at the time of display but may
change at the discretion of WesleyOwen.com. All prices include VAT,
where applicable.
WesleyOwen.com is the secure
on-line home of Wesley Owen Books and Music. Wesley Owen Books and
Music is a ministry of Biblica UK. Biblica UK (a
Christian charity) is a distribution organisation for Christian
product operating on biblical principles and in full agreement with
the Operation Mobilisation Statement of Faith.
WesleyOwen.com's objective is to
promote and provide customers with Christian books, music and
associated products. WesleyOwen.com will only recommend titles
which are in agreement with the Apostle's Creed, thereby upholding
the exclusivity of the Christian faith over other religions and
cults.
However, in recognition of the
diversity of, and the demand from, the various theological
traditions, titles will be available from WesleyOwen.com that fall
outside an evangelical position. Inclusion of a title within
WesleyOwen.com does not constitute recommendation, but is offered
as information containing necessary bibliographical
data.
Due care should be exercised in
product selection as inclusion of a title within WesleyOwen.com
does not mean that wesleyowen.com or its customers will necessarily
be in full theological agreement with its content.
I am getting the
message 3d authentication has failed. What should I
do?
You need to check your card details are correct. If after checking the details the authentication still fails then you should contact your card provider. I am getting the 3d secure screen and I think it is a scam. Is this real? This is a genuine screen, we use 3d secure to give protection to our customers. Details about 3d secure can be found on the payment page or you can click on the link below: http://www.wesleyowen.com/WesleyOwenSite/cm/help.htm#payment The site is asking me for an issue number and my card does not have one. What should I do? The site will only request an issue no. for a Maestro card, so unless you have one of these cards you should ignore this request. The site it asking for the start date from my card and my card does not have one. What should I do? We only require a start date for a Maestro card so, unless you have one of these cards you should ignore this request. I have already
entered my card start date/ title but the computer keeps asking me
to enter it. How can I get past this?
If you are using internet explorer, click on Tools, followed by Internet Options, then in the browsing history click Delete. When you have done this refresh the page and continue entering your details. When I go to fill
in my name the ADDRESS LINE 2 is in the NAME field and I can not
overwrite it. How can I get past this?
Your browser font size is too big and needs amending. Go to the page Options (top right hand corner) click on Page and then Text Size and set to Normal or reduce the current text size. I have emailed for a password reminder and never received it. What can I do? Have you checked your junk mail, it may have been sent there? If it is here ensure you select that emails from Wesley Owen are an accept source. If it is not in the Junk mail please try again, if it still does not work contact us and we will investigate further. I believe I have
an account with you and have tried to log in. I am then told the an
account with my email address does not exist. Then when I try to re
register it says I can not as there is already and account with my
email address. What can I do?
You will need to contact us providing your details so we can check our database and get back to you. I have forgotten
my password. What can I do?
Please go to the Forgot Password button on the log in page. A reminder will be sent to your registered email address. I am trying to
add a new payment card and the site will not let me. What do I need
to do?
Please take a note of any error message and contact customer services. This problem should not occur as there is no limit to the number of cards you can have registered. 
UK Delivery
We aim to dispatch your order
within 2 working days of receiving it, subject to product
availability.
Destination time: 2-3 working days
International Delivery Charge
Republic of Ireland Order Value Delivery Charge Up to £9.99 £3.50 £10 to £19.99 £5.00 £20 to £24.99 £6.50 £25 & over FREE PLEASE NOTE: We do not allow
Export orders to contain backordered products. Please check before
you purchase. In a case where you are unaware your order contains a
backorder, this item(s) will be removed and you will be
notifed via email. Please contact our customer service team on 44
1228 611746. Lines are open between the following UK times: Monday
to Friday 8.30am-6.30pm
For international
delivery see the table below
We accept the
following cards:
The Wesley Owen online store uses
the very latest encryption technology (SSL) to ensure that your
transactions with us are private and protected as they travel
across the Internet. When you proceed to make your purchase, your
browser makes a connection to the secure section of our website.
Your browser will show a padlock in the bottom right corner to
indicate that it has made a secure connection and depending on your
browser a window may pop-up to notify you that you are entering
this safe area.
We want you to be completely happy with your purchase from
Wesley Owen. If for any reason, our products fail to meet your
expectations please contact us.
If you have already placed an order on this web site that
you wish to return please Login and select the Order Amend link.
Alternatively call FREEPHONE 0800 83 43 15 or 44 1228 611746
(Outside the UK).
Privacy Policy
At WesleyOwen.com, we are committed
to protecting your privacy. The information collected about you
will help us to process orders and to provide a more personalised
shopping experience to you. Please read on for more detail about
our privacy policy.
What information do we collect? How
do we use it?
How does WesleyOwen.com protect customer
information ?
Will WesleyOwen.com
disclose the information it collects to outside parties
?
What is the email
policy of WesleyOwen.com ?
What about cookies ?
What about links to other internet sites
?
Copyright © 2007-9 by Wesley Owen, all rights
reserved.
Content, graphics, and HTML code may not be copied,
reprinted, published, translated, hosted, or otherwise distributed
by any means without explicit permission. Wesley Owen as a trading name of Biblica UK grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Wesley Owen or Biblica UK. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This
website or any portion of this website may not be reproduced,
duplicated, copied, sold, resold, visited, or otherwise exploited
for any commercial purpose without our express written
consent. 
All offers are subject to
availability. Offers cannot be used in conjunction with any other
voucher or promotion. Our best efforts are made to ensure prices
are correct at time of going to live on the web site, but on
occasions may change at the discretion of the Wesley Owen Retail
Group. All prices include VAT, where applicable.
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